Your privacy is our topmost priority. Please read the following policy carefully as it has a piece of vital information about us and why we collect, save, use and share your private information. It also tells your rights about your personal information and how to reach us or authorities in the case of any grieve. We collect, apply and are liable for some personal information about you. Regarding this, we are directed to the General Data Protection Regulation, which applies across the European Union (including in the UK.)
We collect and use the following information about you:
This personal information is required to escalate your order. If you're unable to provide the personal information we demand, it may turn into the delay of items you purchased through us.
We take most of the personal information directly from you— in person, by phone, text, email or via our website and apps. However, we may also collect information:
As per data protection law, we can only access your personal information in case of a solid reason, e.g.:
A legitimate concern is when we have a commercial reason to use your information, so long as this is not neglected by your rights and interests. The list here explains what your personal information is useful for and our legal grounds for doing so:
Purpose: We use personal information to provide you with the items you have requested from us and to respond to any queries you may make to us.
Legal Basis: This is vital for making our contract with you;
Purpose: We may use personal information to send direct marketing messages to you about new items, promotions, offers or events.
Legal Basis: We will base this processing on approval. We will not send marketing notifications to you unless you have agreed to this;
Purpose: Your personal information allows us to run competitions and prize draws to improve our sales and this may include the personal information of competition entrants.
Legal Basis: We will base this processing on our legitimate interests;
Purpose: Your information allows us to track your use of our website and apps to know how users react to different sections of our site and apps to identify blocks for improvement and analyze the efficiency of our website and apps
Legal Basis: We will base this processing after your approval under the essentials set for the use of cookies.
We use your personal information to send you updates (via email, text message, or push notifications) about upcoming items with exclusive offers and promotions. Your personal information will be under extreme cautions and never be sell or share with any organizations outside the DACHHI for marketing purposes. We will only send you promotional messages where you have agreed to this. You have the power to opt-out of getting promotional messages at any time by:
We may ask you to confirm your marketing choices if you tell us to provide further items in the future, or if there are shifts in the law, regulation, or the structure of our business.
6.1. Controller to controller
We regularly share personal information with companies within the DACHHI group.
We may reveal and exchange information with law enforcing bodies and regulatory authorities to comply with our legal and regulatory duties. For e.g., we may share information about suspected false activity on your account with the Police.
We may also need to share personal data with other parties, such as possible buyers of some or all of our business or during a reshaping based on legitimate corporate interest. Normally, information will be anonymized but this may be out of the question sometimes. The recipient of the information will be restricted by confidentiality duties.
6.2. Controller to processor
The then third parties may access your personal info:
We only let our service providers control your personal information if we are satisfied with their appropriate measures to protect your information. We also force contractual duties on service providers relating to ensure they can only use your personal information to provide services to us and you.
Information may be kept at our offices, group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).
Some of these third parties are from outside the European Economic Area. For more knowledge, including on how we protect your personal information when this happens, see below: ‘Transferring your personal information out of the EEA’.
We will hold your personal information while you have an account with us or purchasing from us. Following, we will keep your personal information for as long as is needed:
We will not retain customer's data for longer than needed for the purposes set out in this policy. Various retention periods apply to other types of personal information. More details on this are available on request.
When your personal information is of no use, we will delete or anonymize it from our records.
To pass services to you, it is sometimes vital for us to share your personal information externally to the European Economic Area (EEA), like our service providers located outside the EEA.
These transfers are subject to special laws under the European and UK data protection act as non-EEA countries undergo different laws than the locals. We will, still, ensure the transfer complies with data protection law and all personal information will be safe. Our standard method is to use standard data protection contract clauses that have been approved by the European Commission.
If you would like more information kindly contact our Data Protection Officer.
Data protection laws give you multiple rights as set out below. If you would like to use any of them, please contact our DPO in writing, with details enabling us to confirm your identity.
We have suitable safety measures to prevent personal information from being randomly lost, or used or retrieve unlawfully. We restrict access to your personal information to those who have a valid business need to access it. Those accessing your data will do so only in an authorized way and must be regarding the duty of confidentiality.
We also have plans in place to deal with any suspected security breach. We will inform you and any applicable control of a suspected data security breach where we are legally required to do so.
We may review or change this privacy notice every so often—when we undergo any substantial or material changes, we will let you know on our website homepage.
Your privacy is our topmost priority. Please read the following policy carefully as it has a piece of vital information about us and why we collect, save, use and share your private information. It also tells your rights about your personal information and how to reach us or authorities in the case of any grieve. We collect, apply and are liable for some personal information about you. Regarding this, we are directed to the General Data Protection Regulation, which applies across the European Union (including in the UK.)
We collect and use the following information about you:
This personal information is required to escalate your order. If you're unable to provide the personal information we demand, it may turn into the delay of items you purchased through us.
We take most of the personal information directly from you— in person, by phone, text, email or via our website and apps. However, we may also collect information:
As per data protection law, we can only access your personal information in case of a solid reason, e.g.:
A legitimate concern is when we have a commercial reason to use your information, so long as this is not neglected by your rights and interests. The list here explains what your personal information is useful for and our legal grounds for doing so:
Purpose: We use personal information to provide you with the items you have requested from us and to respond to any queries you may make to us.
Legal Basis: This is vital for making our contract with you;
Purpose: We may use personal information to send direct marketing messages to you about new items, promotions, offers or events.
Legal Basis: We will base this processing on approval. We will not send marketing notifications to you unless you have agreed to this;
Purpose: Your personal information allows us to run competitions and prize draws to improve our sales and this may include the personal information of competition entrants.
Legal Basis: We will base this processing on our legitimate interests;
Purpose: Your information allows us to track your use of our website and apps to know how users react to different sections of our site and apps to identify blocks for improvement and analyze the efficiency of our website and apps
Legal Basis: We will base this processing after your approval under the essentials set for the use of cookies.
We use your personal information to send you updates (via email, text message, or push notifications) about upcoming items with exclusive offers and promotions. Your personal information will be under extreme cautions and never be sell or share with any organizations outside the DACHHI for marketing purposes. We will only send you promotional messages where you have agreed to this. You have the power to opt-out of getting promotional messages at any time by:
We may ask you to confirm your marketing choices if you tell us to provide further items in the future, or if there are shifts in the law, regulation, or the structure of our business.
6.1. Controller to controller
We regularly share personal information with companies within the DACHHI group.
We may reveal and exchange information with law enforcing bodies and regulatory authorities to comply with our legal and regulatory duties. For e.g., we may share information about suspected false activity on your account with the Police.
We may also need to share personal data with other parties, such as possible buyers of some or all of our business or during a reshaping based on legitimate corporate interest. Normally, information will be anonymized but this may be out of the question sometimes. The recipient of the information will be restricted by confidentiality duties.
6.2. Controller to processor
The then third parties may access your personal info:
We only let our service providers control your personal information if we are satisfied with their appropriate measures to protect your information. We also force contractual duties on service providers relating to ensure they can only use your personal information to provide services to us and you.
Information may be kept at our offices, group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).
Some of these third parties are from outside the European Economic Area. For more knowledge, including on how we protect your personal information when this happens, see below: ‘Transferring your personal information out of the EEA’.
We will hold your personal information while you have an account with us or purchasing from us. Following, we will keep your personal information for as long as is needed:
We will not retain customer's data for longer than needed for the purposes set out in this policy. Various retention periods apply to other types of personal information. More details on this are available on request.
When your personal information is of no use, we will delete or anonymize it from our records.
To pass services to you, it is sometimes vital for us to share your personal information externally to the European Economic Area (EEA), like our service providers located outside the EEA.
These transfers are subject to special laws under the European and UK data protection act as non-EEA countries undergo different laws than the locals. We will, still, ensure the transfer complies with data protection law and all personal information will be safe. Our standard method is to use standard data protection contract clauses that have been approved by the European Commission.
If you would like more information kindly contact our Data Protection Officer.
Data protection laws give you multiple rights as set out below. If you would like to use any of them, please contact our DPO in writing, with details enabling us to confirm your identity.
We have suitable safety measures to prevent personal information from being randomly lost, or used or retrieve unlawfully. We restrict access to your personal information to those who have a valid business need to access it. Those accessing your data will do so only in an authorized way and must be regarding the duty of confidentiality.
We also have plans in place to deal with any suspected security breach. We will inform you and any applicable control of a suspected data security breach where we are legally required to do so.
We may review or change this privacy notice every so often—when we undergo any substantial or material changes, we will let you know on our website homepage.
